Description

You enjoy shaping the future of product innovation, driving value for customers, removing barriers to success, and exceeding expectations. Join our dynamic team and make a meaningful impact by developing product strategies that resonate with clients.

As a Senior Product Associate - Strategy in Connected Banking - Growth, you lead innovation through the development of product strategies that delight customers. You'll leverage your capabilities to challenge traditional approaches, and foster a culture of continuous innovation that helps inspire cross-functional teams to create groundbreaking solutions that address customer needs.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Work horizontally across the Connected Banking product teams, partnering with Product Managers to develop the strategic vision, roadmap, and business growth targets
• Acts as the liaison between Line of Business (LOB) stakeholders and Connected Banking Product to ensure LOB priorities are integrated into the roadmap, shaping strategic direction and execution
• Present to Senior Digital Leadership on the progress we're making in delivering impactful strategies across the ecosystem
• Inform product-side prioritization of centralized marketing and analytical roadmaps
• Maximize the value we extract from our experiences and data. Ideal candidate will be familiar with experimentation, reporting, and working with analytics teams
• Measure the impact of our products on customers and the firm

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated ability to manage multiple, diverse work streams to completion
• Strong collaborator with robust organizational skills, able to crisply set agendas and run effective meetings
• Proficient in Microsoft Power Point and Excel

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Baseline understanding of how key Consumer Banking products (Credit Card, Home Lending, Auto Lending etc.) create value for the firm
• Experience presenting clear, structured narratives to senior stakeholders
• Support decision-making through concise insights and recommendations

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.\n