Your Key Responsibilities

• Responsible for project execution and customer implementations, including technical solution design, custom product delivery, and deliverable creation
• Deliver data results to customers through automated and semi-automated data processes. 
• Full ownership of customer satisfaction, on-time delivery, planning, communication, budget and customer results. 
• Work with a cross-functional team of product managers, scientists, and developers to deliver solutions.  
• Responsible for customer satisfaction throughout their relationship with Jupiter. 
• Act as the point of contact for existing customers by providing technical solution support, answering questions, ensuring the customer is maximizing the value of products and services.  
• Develop strategic cross-sell and up-sell opportunities with the business development team.
• Drive learnings from engagements back into core functions at Jupiter. 
• Create custom solutions as new customer requirements emerge.  
• Assist product and science teams with deploying Jupiter data.
• Partner with business development to develop marketing collateral, deliver product demonstrations and solution design.  
• Responsible for providing leadership in the creation and delivery of solutions designed to meet a customer’s business needs.  
• Develop industry domain knowledge to be able to position company service offerings versus competitors.  

What You Will Bring

• B.S. or M.S. in Computer Science or related field or equivalent work experience
• 2+ years of experience in professional services, management consulting, customer success, business development, or another client-facing role
• Competency with data querying or programming languages (e.g. Python)
• Experience working with large databases, reporting and analytical processing, and/or business Intelligence tools

What Makes You Stand Out

• Problem solving mindset and being comfortable in a startup culture
• Understanding of enterprise cloud-based software
• Working knowledge of APIs and GIS tools
• Strong communication and collaboration skills
• Track record of success applying analytical & problem-solving skills, thorough impact analysis and attention to detail
• Customer facing skills including the ability to manage expectations and control scope
• Motivated to self-learn
• Personal accountability, Team player with an attitude toward honesty and integrity
• Don’t feel like you meet all the criteria? There is no such thing as a perfect candidate and Jupiter is a place where everyone can learn and grow into their roles. We would love to have you apply if this is a role that would make you excited to start work on a Monday morning!

For Colorado Residents Only- If you are hired into a Colorado work location, the compensation range for this position is between $100,000 - 140,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. Base Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, Jupiter Intelligence offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Jupiter Intelligence is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.